How may we assist you?

FAQ

Frequently Asked Questions

Will you deliver and set up the equipment?

Yes, our staff is responsible for delivery, setup, and tear down of all rental equipment supplied by Active Entertainment LLC.

How long is the rental period?

The rental period is for 1 day. A one day rental is not defined as a 24 hour period. The time period for a one day rental is from business open (8 am) to business close ( 9 pm).  Overnight rentals will incur an half day rental charge in addition to the 1 day rental fee.

Is there a delivery Fee?

We do not charge delivery fees for those residing within a 25 miles radius of the Monument Circle in Indianapolis, IN. For all orders outside of the 25 miles radius, there will be a $2.5 per mile delivery fee added to the invoice to cover the labor, time, and vehicles expenses related to travel outside of this radius. 

Refunds & Weather Cancellation Policy

Your 100% satisfaction is important for us. We offer a robust Return and Weather Cancellation Policy.

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If a product is damaged or faulty upon a delivery - we offer 100% refund.

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Cancellation for Non-weather related reasons:

  • Cancellations for non-weather related reasons within 48 hours of the event start time are non-refundable. No exceptions. A credit will be issued for use at a future date. 

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Cancellation for weather related reasons:

  • Cancellations for weather related reasons are subject to a credit or refund equal to the amount paid for the existing reservation.

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If the refund is approved, the payment should reflect on your bank statement within 5-7 business days.

How do I place an order?

Small orders can be placed via our website. Select your date/time, party rental equipment, and answer a few questions during the checkout process. We will follow up 48 - 72 hours prior to your event.

For large orders (2+ inflatables, 50+ chairs, 10+ tables, or 3+ tents), please feel free to contact us for quotes or book directly on our website.

Do you accept cash or check as payment?

No, we do not accept cash or check for security reasons. Our website has a secure payment process for customers to pay via credit cards, debit cards, & PayPal.